Shipping & Returns

Due to COVID-19, we are unable to take any exchanges at this time. We apologize for the inconvenience and will announce when the normal exchange policy resumes. Please be advised that the NO REFUND policy is still in effect.

Customer service hours are Monday through Friday 12pm - 8pm EST (9am - 5pm PST) 

Email: shopwithstephaniem@gmail.com

NO REFUNDS.

Exchanges or store credit only within 5 days of delivery.

Exchanges will only be granted for the same item (if available).

Please contact our sales team BEFORE returning any item(s).

Requirements for EXCHANGE/STORE CREDIT:

- Items must be unworn and unwashed. Items that are damaged, worn or without clothing tags will not be accepted.

We refuse the right to accept any return if the requirements are not met.

SALE PURCHASES CANNOT BE RETURNED.

Non-returnable items include the following:

- Sale items

- Towels, bottles, cups, tumblers, pillows, lunch boxes

Customers are responsible for shipping fees when sending back a return item/order.

Shipping fees are NON-REFUNDABLE unless stated otherwise by the sales team.

Mason Manor thoroughly inspects all items prior to shipping, therefore, damaged merchandise is highly unlikely. All return items will be inspected for defects: tears, smoke, spills, etc. If the item does not match the original condition, the buyer will not receive store credit.

RETURN PROCESSING TIME:

Upon return of the item/order, store credit will be processed within 5 business days. Customers will be notified via email once the return has been finalized.